Terms and conditions
Definitions:
“We”, “our”, “us”: Central Property Wash Ltd
“You”, “your”: The client engaging Central Property Wash
By engaging our services you agree and accept the following terms:
- Client Obligations
1.1 We are granted access to your property on the agreed day to complete the work
1.2 You will kindly provide access to clean water supply as needed to complete the job.
1.3 You will kindly ensure all windows and doors are completely shut, we assume your house or building is weathertight, we accept no responsibility for water infiltration due incorrectly installed claddings, broken or opened windows, incorrectly sealed windows and doors, wood rot, defective construction, incorrectly sealed electrical and plumbing penetrations, incorrectly installed gutters.
1.4 You will please keep yourself, employees, kids and pets clear of the cleaning area, this is for your safety and ours.
1.5 We are unable to clean behind vegetation growing hard against the property
1.6 Windows are foamed and rinsed only during soft wash, some water spotting may occur
1.7 Properties with exceptionally heavy dirt, moss, mould or vegetation growth may need scrubbing and may incur additional charges.
1.8 All unattached furniture and items must be moved away from the house for us the provide the best clean for your property, we can move these items but additional charges may apply, we accept no responsibility for damage to items if we have to move them.
1.9 Some stains cannot be removed by our cleaning process, we endeavour to provide the best clean possible, however you accept we may point out stains that cannot be removed.
1.10 Please make us aware of any cleaning product allergies of anyone occupying the property
1.11 Our roof spray treatment is designed to kill moss and lichen over time. It does not provide an instant 'moss free' clean. Once treated the moss and lichen build up will gradually die and fall off from wind and rain and may take up to 4-12 months. A second treatment may be required for extra heavy build up. Some heavy build up may also need light agitation to fall off once dead.We disconnect down pipes to avoid runoff into stormwater drains or water tanks. If your downpipes are connected to drinking water tanks they must be left disconnected for 3-4 rain falls before re connection, if you require us to reconnect the downpipes an additional fee may be charge
1.12 Our exterior bug spray is always at ground level only and includes spraying the base of the foundations, around windows, inside corner of cladding to eaves, gutters (lower level only) and areas where spider/bugs are prominent. All people and pets must stay clear of the spray area during and for 1 hour prior to spraying
- Payment
2.1 We require a 20% deposit upon quote acceptance before starting work. All payments are due within 7 days of the date of the invoice unless otherwise agreed upon
2.2 You accept responsibility for making payment in full and by the due date as described on you quote.
2.3 If you fail to make payment on time, you accept that overdue accounts will incur an interest rate of 10% per annum from the due date to which date that all payments and fees are made in full.
2.4 If payment is not made you accept all on charges of recovery fees including but not limited to debt collection and legal/lawyer’s fees.
- Cancellations
3.1 Any cancellations of our services must be brought to our attention 24 hours before the service date. Failure to do so will incur a cancellations fee of $75.00 + GST
- Limitation of Liability
4.1 Our liability for any loss, damage, expense, economical loss or loss of profits (including consequential loss) arising out of or in connection to the services provided is limited at our option to either:
Re-do any part of the work which the Customer is entitled to reject
Remedy any damage or workmanship to a fair and reasonable level.
Refund the price of the work which the Customer is entitled to reject.
4.2 We will not be liable in any event if the work has been altered or repaired by any third party. In any event. We will not be liable in respect of any claim unless we are notified in writing of the claim within 48 hours of the alleged defect becoming apparent and we are given a reasonable opportunity to investigate the claim.
4.3 We will not be liable for any loss, damage, expense, economical loss or loss of profits (including consequential loss) as a result of our inability to provide our service as a result of the following:
No water available on site
Inability to access the property
Inability to provide service due to any event outside of our control
- Private information
- You agree that private information you provide to us will be use for the purpose to conduct business including but not limited to business promotion and marketing. Your personal information we hold is available on request by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
- Media release
- You allow us permission to take general before, during and after photos of your property’s exterior for the purpose of record keeping and marketing purposes. The photos we may hold of your property are available on request by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
- Acceptance
7.1 We are able to receive your acceptance of these terms and conditions by you accepting our quote
Note
We reserve to right to add, edit or change these terms from time to time without notice
